Privacy Policy

Your privacy is protected in accordance with the Protection of Personal Information Act (POPIA).

Last updated: August 2024

Lutchmia Administrators ("we", "us", or "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). This Policy explains how we collect, use, and safeguard your data when you visit our website or utilize our administrative services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Contact details (Name, email address, phone number, WhatsApp number).
  • Identity information (e.g., Estate numbers, deceased details) required for administrative processing.
  • Communication records when you interact with our contact forms or WhatsApp.

2. How We Use Your Information

We use the collected information strictly for the following purposes:

  • To respond to your inquiries and provide requested administrative services.
  • To process deceased estates, trust registrations, and company secretarial tasks.
  • To maintain records for the legally required period (typically 5 years for estate files).
  • To comply with legal and regulatory obligations under South African law.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, to facilitate the administration process, we may share necessary information with our strategic external partners (such as attorneys, conveyancers, accountants, and the Master of the High Court) strictly under the mandate of a signed Power of Attorney.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website forms are securely processed via Netlify.

5. Your Rights

Under POPIA, you have the right to access, correct, or request the deletion of your personal information held by us. To exercise these rights, please contact us using the details below.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Email: keith@lutchmiainc.co.za
Phone/WhatsApp: 078 584 4913
Address: 317 Francis Baard Street, Suite 111 Locarno House, Pretoria CBD, 0001